Patient Feedback & Reviews For AFC Urgent Care & Family Care Walk-In Clinic in Ooltewah, TN

AFC Urgent Care & Walk-In Clinic Ooltewah, TN cares what our patients think of us

 “A truly wonderful, friendly, caring medical team from when we walked in the front door to be seen by Dr. McMichen for a second degree burn on my ankle from spilling a whole cup of freshly brewed coffee down my leg. Ouch! My wife and I were waiting in the exam room for our clinical summary report and were already talking about how great everyone we had talked with on this visit was. We feel our community as a whole is really blessed that we have this American Family Care center so close to us and that it is managed with this amazing staff. We will continue to tell our friends and neighbors that we would recommend this as the first place to go when anyone in their family is in need of immediate medical care. Harrison L.

“Everyone there was very friendly. I was very impressed with the call to check on me a couple days later and they even called with results of tests they took…I will go back there and recommend to others”  Alice C. 

“Everybody is always helpful at this location! We have been there 3 times since they’ve opened in Ooltewah, TN Appreciate all that this staff does!” Emily A.

“Your clinic is a breath of fresh air compared to the other urgent care facility in the area.”  Todd D.

“I have been to AFC before and always have had a good experience. I do have a regular primary care physician, but appreciate that I have a walk in close by without having to drive a distance and I feel comfortable with the diagnostic.” Pat B.

“I have used your medical facility on at least five occasions and was very impressed not only with the care I received but especially the short wait time. I needed to speak with the doctor who cared for me as I needed advice on my care and he quickly returned my call with good advice. I have already spoken with two family members about the care I received and recommended your facility to them. I only wish that I could use your facility for regular checkups and annual physicals. Please consider. Thanks again for your professionalism.”  Faye G.

“Everyone was wonderful at the Urgent Care. Martha was an awesome nurse. The doctor was very friendly and helpful.”  Mo B.

“Good experience, friendly staff. I have been here before and everything runs smoothly. I have never had a problem and would recommend.” Pat B.

“This was my second time visiting AFC for medical care. It’s tough to get to a Dr. during the week with my work schedule so I am very grateful for the late weekly hours weekend hours! I loved my visit! Everyone is friendly and helpful. Best of all, I’m on the mend! I also appreciate the follow-up to make sure treatment is working! Thank You!”  Judith S.

“Dr. Cash, Miss Rankin, Miss Oni and Miss Chatman were all very friendly and professional. I have visited the Ooltewah location twice before and I return because of the professional of this location. The wait times have been fast during all visit and yes I know that wait times are dependent on the number of patients but I felt I should still say that the wait times were great. I believe in the Urgent Care business model and use the services when I feel time is important (i.e., being seen quickly and professionally versus working with primary care doctor who may not be able to see me on the day of need). Thanks!” David D.

“I only had to wait about 5 minutes before I was called back which is always nice when you don’t feel well. I have already recommended this office to family and friends. I really felt like everyone there cared about me and even got a call a few days after my appointment to make sure I was feeling better. Great overall experience!” Stephanie R.

“This was my second visit to this location. I was very impressed with the receptionist! Very welcoming and cheerful. The nurse was very kind. I saw the same Doctor I saw my last visit. He was very nice and listened to me and answered my questions. I would highly recommend this office. Thanks so much!” Felecia C. 

“One of the nicest place I’ve been in, the staff was very friendly and very happy. Had a great time with all the staff.” Jason D. 

“Very friendly and thorough staff.” Nirva A. 

“I was very pleased with everything and quite surprised as I had never been to a walk in clinic before, I highly Give this clinic a very high rating. Thank you” Mary F. 

“My visit there could have not been better. Everyone I came into contact with were very nice an professional. I’m glad you are there and will use again when needed. The hours are great also since I had to come on a Saturday.” Glenda B. 

“Very satisfied with the visit. Staff was very efficient in every way. The Doctor understood my problem and the diagnosis was agreeable with me. I am on the mends. Thank you very much!” Ralph C.

“I really like going here when I am not feeling well. They take very good care of me and make me well again. Then they call to check up on me. Thanks so much.” Diana E.

“My problem was addressed professionally and understood. I received attention quickly and was out in a very short time. The entire staff was courteous and well informed. I will definitely be using the clinic again. Thanks.” Judie S.

“Very friendly and helpful staff, didn’t have to wait very long even though the waiting room was full. Will definitely be returning here for r my next necessary visit!” Amanda F. 

“No improvements needed! I loved it!!!❤” Marsha W. 

“Very professional and friendly staff. I was really glad you guys were there when I really needed.” Audrey E. 

“Nothing could have prepared us for warm, understanding and professional care my wife received after twisting her ankle while visiting her sister’s husband in ICU on a ventilator in Fort Payne Alabama earlier in the day. With everything weighing on my wife emotionally, your staff could not have treated us more professionally and compassionately as we experienced. In case of another Sunday episode, we will make a beeline to your offices. Thank you!” John M.

“The doctor I saw was great. He listened thoroughly and was very understanding. I do not have a regular family doctor so I will definitely be back for any medical conditions. This will be the office I will choose. They took wonderful care of me. Thank you!” Jeff L.

“This place and people are wonderful. Great, thorough care. I am a repeat customer.” Lisa R. 

“Brittany my nurse was absolutely amazing. She was so compassionate and attentive. She made this visit so much easier on me.”  Jennifer P.

“Best urgent care in the dozen or so I’ve visited in 6-7 states.” WP B.

“The entire staff was very friendly, engaged and helpful. Dr. McMichen was especially nice and took adequate time with me and answered all my questions. I would definitely recommend this center to anyone.” Benjamin W.

“The staff and the Doctor were very friendly and caring. The Doctor showed care and concern for me.” Debbi P.

“All the nurses were very helpful and friendly. Dr. Mcmichen was very thorough and helpful. Enjoyed the visit!” Harold B.

I appreciate the large waiting area space. Also, everyone there was professional & kind!” Johnna M.

“This was our first time here. I took my 14 year old son. The experience was good. The staff was extremely nice and seemed to know what they were doing! We have been other places and felt like some of the staff really did not know what they were doing. We will definitely go back when needed.” Aimee D.

“Everyone was so polite. Doctor introduced herself and really listened to my problem. Better treatment here than my own family doctor, and very clean atmosphere!!” Dawn S.

“The doctor was very thorough. The nurse was also very caring.” Patsy B.

“Very pleasant first visit. The front office staff was more pleasant than any front office medical staff I’ve encountered at other offices and the doctors and nurses were well attentive.” Shelley T.

“Great medical staff and support staff.” Larry B.

“The doctor we saw was warm and inviting and showed professionalism and concern for what was going on with my daughter. She treated her the correct way and to make things even better, they called a couple days later and checked on how she was doing. I would go back if need be again, no questions asked. ” Amanda B.

“I really cannot think of a thing that needs improving. I appreciated the courtesy from everyone but especially theyoung lady at the front desk. And just as important was the very short history page. I was able to complete it in less than five minutes.” George A.

“As always, a wonderful experience. I will always use your clinics.” Lisa R.

“Dr. Cash was great, very thorough and listened, then explained her opinion and recommendations. Experience was so good that when I needed to take my son to a doctor two days later, this is where we went. And we will be back whenever we have needs.” Dean C.

“Nice and friendly. And fairly quick for an urgent care.” Anna P.

“I was very pleased with the service I received. Very professional. Very thorough. Would definitely recommend this site to anyone needing medical care.” Mary F.

“The doctor and her staff were all very knowledgeable and professional. I would definitely recommend them and highly recommend this Urgent Care for anyone in need of a doctor.” Adelaide L.

“Very good service, no wait time for my DOT physical.” Tim E.

“It was really nice, the best clinic experience I’ve ever had. I recommended it already to a few friends. The nurse was so kind and friendly. Dr. McMichen was calm and subdued, took his time and talked to me. It was very clear what my options and his recommendations were. I had a part in my care, and felt as though I was being heard and also cared for.” Rachel C.

“The office was very clean, well organized and welcoming. All of the staff were cheerful and nice.” Mary H.

“Very professional and wonderful staff. I would highly recommend your clinic.” Lisa R.

“Great atmosphere, people were wonderful, like the Doctor very much, she listened to me and did everything to make me comfortable and made me feel like my opinion matter. I will go back to this clinic in the future and will tell all my friends about my experience so they to can go to this clinic.” Christina K.

“Brought my son into this location. Doctors are wonderful as well as the nurses. Would recommend this office to all my friends and family.” Amber T.

“Very efficient. Although my ailment was minor I did not feel trivialized. Thorough and professional operation at this location. Thanks!” Anne B.

“Great staff and clean building.” Melissa C.

“I felt a warm welcome as soon as I walked in the doors. Everyone I came in contact with was extremely pleasant and helpful. It was clean and smelled good throughout the office. I would recommend this urgent care and will visit again if needed!” Kayley S.

“Was very impressed with the staff. Was in at 8am and was on my way by 8:45 am. Feeling much better today. I wouldn’t hesitate to visit this location in the future!” Reta K.

“From front check-in to check-out everything was wonderful. Kind nurses, a receptionist that is all smiles and a doctor who listens! I wish I could make this place my primary doctor office. Thanks for the great treatment.” Amy S.

“The place was bright and clean! The x-ray tech was very friendly and professional as was the rest of the staff.” Mary P.

“Wonderful Staff so helpful and friendly. The doctor was great. Just very easy to talk to.” Gary S.

“Great staff and facility. Highly recommend!” Daniel F.

“Everyone I came in contact with was very friendly and cheerful! It’s nice to know there is a great place like this close to home if I need it!” Tracy S.

“The place was bright and clean! The x-ray tech was very friendly and professional as was the rest of the staff.” Mary P.

“I had an awesome experience with this Urgent Care for my son. The young lady at the front desk as well as the triage nurse and doctor were more than accommodating and so so so nice.” Connie J.

“Dr McMichen was professional, personable and very thorough. I will recommend AFC on Lee Hwy in Ooltewah with enthusiasm to all my friends.” Patty S.

“This location is great, it is new and very clean. The staff was all very friendly and helpful. I will definitely choose this location to visit again if the need arises.” Melanie W.

“We used the Urgent Care as our regular clinic is closed on Weekends. However, I was very pleased with the service and environment as a whole. We have used other walk-in clinics but your facility was by far superior! The front office clerk was exceptional in welcoming us bright and early in a Saturday and she appears to genuinely enjoy her job!” Leslie J.

“Staff and process was efficient. Great job!” Richard L.

“Everyone was helpful & knowledgeable.” Barbie S.

“By far, the best walk-in clinic I have ever gone to. Every single thing was top notch. I can think of nothing I would do to improve it.” Leslie M.

“Very impressed with the doctor. Great bedside manner!” Martha M.

“Everyone at this location was very friendly and helpful. The Physician was both thorough and very compassionate. I have since recommended this center to friends and family members.” Kathy B.

“This office and staff was very nice! I would definitely go back!” Suzanne P.

“I am from out of state. Picked this place because it was close and covered by our insurance. I’m so glad this is where we went. The staff, nurses and Dr were all so kind. We were delivering our daughter to college and have already instructed her that if she gets sick to go to AFC. I wish I hadn’t had to use your clinic, but it was nice to know where to send her and we felt comfortable with telling her to go there.” Kim B.

“Great experiance. Everyone was very nice and helpful.” Steven F.

“I went for another follow up on my work comp injury and the Dr. was just as wonderful as the times before! I came in and explained that my pain had increased and she didn’t hesitate to send me for advanced testing. She listens to my concerns and does all she can to help me!” Erin B.

“The doctor remembered my daughter from our previous visit which I appreciated and didn’t expect. She also went out of her way to try to accommodate the type of treatment her ear doctor had recommended. She gave helpful recommendations and we were in and out in less time than it took to visit her regular pediatrician.” Kristy M.

“The staff continue to be very helpful and welcoming at each visit.” Erin B.

“I had a follow up visit for my workmans comp and the staff was just as wonderful as the week before!” Erin B.

“I came in due to a deep cut on my leg that needed stitches/staples. Mrs. Stevens was there to welcome me at the front desk and was extremely inviting and friendly. I made her aware of my issue and she was quick to take me in the back and get the opinion of the very professional Dr. Banes of how we should proceed. After a very short wait in the waiting area Mrs. Stevens calls me back to get my vitals and get me ready for staples. Dr. Barnes and Mrs. Stevens made me feel very comfortable and were very quick, clean and professional. I was in and out in no time at all. This was the absolute best experience I have ever had with any doctor related visit. GREAT ATMOSPHERE AND GREAT STAFF! 10 OUT OF 10!” Wilson R.

“My experience was awesome, I didn’t have to wait long and everyone was friendly and did their job well and was very professional! I know where to go when I need to be seen anytime and know I will be in good hands! Thank you for caring!” Patricia C.

“I have only positive things to say about my visit! I came in as a Workman’s Comp claim as I had hurt my back at work. As they were getting all the info together for my claim they apologized for the brief wait as they ‘could tell I was hurting.’ I was treated with respect and the entire staff was very friendly and welcoming! When I finished my visit and reported back to my employer I made sure to inform my coordinator about my care and the visit as being nothing shy of excellent! I cannot remember the last time I had such a positive experience at a doctors office!” Erin B.

“I have been to the center on Gunbarrel several times and was always very pleased with service… so this time went to the Ooltewah center as it is closer to my home. Was very impressed with office and staff. The nurse and doctor were very courteous and professional. Very pleased with service and will certainly recommend to friends and come back as necessary.” Patricia Y.

“Staff was more than helpful. They were very caring.” Sarah W.

“I was impressed with the friendliness and cleanliness of the facility. I also liked the doctor and the team.” Elizabeth C.

“So glad this office opened close to our home.” Tony T.

“We were very impressed. The doctor and staff were skilled and professional. The waiting room and exam room were clean. We appreciated the follow up call. No suggestions for improvement.” Brianna S.

“So impressed with the office and staff brought my son in after having a cold for over a week and they quickly saw it was more, he had an ear infection. So glad it is close to our home and is open after my work hours.” Kari B.

“Everyone there was very helpful and kind to me. I didn’t wait long at all. I was in and out in no time. The doctor was very understanding and caring! I will be back for sure. Thank you for taking good care of me! I feel a lot better.” Sherry B.

“It was s good experience. Short wait got medication and they did a follow up call to see if I was feeling better. They were great.” Lisa H.

“Overall very good visit with proper diagnosis of my condition.” Al R.

“Everyone was very professional. I felt well taken care of.” Margie J.

“I was in and out in about 45 minutes. Very pleased to have this in Ooltewah.” Erin M.   

 

 

9058 Old Lee Highway
Ooltewah, TN 37363

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